Shipping and delivery

All products available on Geekmall.eu are shipped from our EU warehouse with express couriers (DHL or DPD) that guarantee fast and reliable services internationally. 

Costs

Verifying the shipping costs is very simple! All you have to do is insert the desired products in the cart and access it afterward. There are no extra costs, the products have been already cleared through customs and the price includes all import costs like customs duties and taxes.  

Shipping and delivery times

The products are shipped within 48 hours (2 working days) after the payment is verified. The orders are shipped with DHL or DPD courrier.

DHL delivers in 24/72 working hours, while DPD delivers in 2/5 working days. Products are not being shipped on weekends and holidays.

Total delivery time = order processing time + shipping delay

Important: Packages can be shipped only in locations that are part of the CEE area. 

Tracking

At the moment of dispatch, you will receive an email containing the tracking code for your order. You can use the code on the courier’s website where you can obtain more information on the progress of the shipment and the estimated delivery time and date. The aforementioned tracking code is activated within a few hours from when the item is shipped, in some cases it is activated by the end of the day. 

If you have chosen DPD, you can check tracking code at https://vas.brt.it/vas/sped_numspe_par.htm, by simply inserting the code in the "Customer Parcel ID" field. Once on the tracking page, you will only have to click on the "DPD" button.

You can check your DHL tracking code at http://www.dhl.com/en/express/tracking.html .

Damaged package? 

Should the package present damages or signs of tampering, we advise you to sign with reserve (or refuse the package) at the time of delivery. 

Having issues with the shipping?

Should the ordered goods not arrive in 5 working days, please contact first the local courier office providing them the tracking code and then email Geekmall.eu so that we can verify the if the order number corresponds to the delivery address.


Please do not hesitate to contact us in case of any queries by sending us an email on info.en@geekmall.eu .